NOLIMIT — NFC & Customer Feedback
A website and NFC touchpoint connecting an in-person visit with customer feedback, through a Google review destination or the website’s internal rating experience.
Visit project websiteBusiness project · NOLIMIT Motowash & Coffee
My role
Website Developer · Customer Feedback Experience
My contribution was the website supporting the customer-feedback experience. NFC is the physical entry point to the digital destination.
My contribution
- Built the website supporting the customer-feedback journey
- Provided an internal rating experience
- Connected the digital experience with the NFC tap use case
My focus: Connecting an NFC tap at the business with a clear next step for customer feedback.
[01] Story
Problem [02]
[03] Approach
Goals
StageMake the next step from a physical feedback touchpoint clear.
Challenges
StageConnecting physical interaction and digital feedback destinations.
Context
01Connected the business’s in-person touchpoint with its digital feedback destinations.
Direction
02Focused the website on the transition from a tap to a customer action.
Implementation
03Built the website to support internal ratings alongside the Google review destination.
Delivery
04Connected the website with the NFC-led feedback journey.
Collaboration
05Kept the distinction clear between feedback collected on the website and reviews submitted to Google.
Tech Stack
Tools & libraries that power the project
next.js
react
typescript
tailwindcss
vercel
cloudflareResult [04]
The project provides a connection from an in-person NFC touchpoint to a Google review destination or an internal website rating experience.
Public reviews are submitted to Google; internal ratings are collected through the website.
What this work brings together
The experience starts before a webpage opens. A physical touchpoint and the destination it opens need to make sense together for a customer at the business.
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